Welcome to the Marie Leap Shipping and Delivery Policy page. At Marie Leap, we are committed to providing our customers with prompt, reliable, and efficient shipping services to ensure your products arrive safely and on time. This comprehensive guide outlines all the essential information related to our shipping procedures, delivery options, costs, timeframes, and other important details to help you understand what to expect when purchasing from us.

Please read this policy carefully before placing your order. If you have any questions or need further assistance, our dedicated customer support team is here to help. Your satisfaction is our top priority, and we strive to make your shopping experience seamless from order placement to delivery.

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1. Order Processing Time

Once you place an order with Marie Leap, our team works diligently to process and prepare your items for shipment.

• Standard Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
• Peak Periods: During busy seasons, holidays, or promotional events, processing times may extend slightly but we will notify you of any delays.
• Custom or Special Orders: For customized or special-order products, processing times may vary and will be communicated at the time of purchase.

2. Shipping Methods and Carriers

We partner with reputable courier and shipping companies to deliver your products safely and efficiently. Our shipping options may include:

• Standard Shipping: Usually delivered within 5-10 business days depending on your location.
• Expedited Shipping: Available for faster delivery, typically within 2-5 business days.
• Local Delivery: For customers within certain regions, local delivery options may be available, providing same-day or next-day delivery.

Note: Specific carriers used may include USPS, FedEx, UPS, DHL, or local couriers, depending on your location and the size of the order.

3. Shipping Costs

Shipping charges are calculated based on:

• Order weight and dimensions
• Delivery destination
• Selected shipping method

During checkout, you will be provided with the total shipping cost before completing your purchase. We sometimes offer free shipping promotions for qualifying orders over a certain amount or during special sales events.

4. Delivery Areas

We ship our interior doors and related products to:

• Domestic Locations: Across the United States, including major cities and remote areas.
• International Destinations: Depending on the product and shipping carrier, international shipping may be available. Additional customs, duties, and taxes may apply for international orders.

Please note: Some remote or hard-to-reach areas may experience longer delivery times or additional surcharges.

5. Order Tracking and Notifications

Once your order has been shipped, we will send you a confirmation email containing:

• Tracking Number: To monitor your package’s progress in real-time.
• Carrier Details: Including estimated delivery date and contact information.

You can also track your shipment directly through the carrier’s website using the provided tracking number.

6. Delivery Timeframes

While we aim to deliver your products within the estimated timeframes, please note that unforeseen circumstances such as weather delays, carrier disruptions, or customs processing (for international orders) may affect delivery times.

• Standard Domestic Shipping: 5-10 business days.
• Expedited Domestic Shipping: 2-5 business days.
• International Shipping: 7-21 business days or longer, depending on the destination.

We advise placing orders well in advance for projects with tight deadlines.

7. Receiving Your Order

Upon delivery:

• Inspect the Package: Check for any visible damage or signs of mishandling.
• Verify Contents: Ensure all items listed in your order are included and undamaged.
• Sign for Delivery: Sign only if the package appears in good condition. If there is damage, note it on the delivery receipt and contact us immediately.

If you are unavailable at the delivery address at the scheduled time, the courier may attempt redelivery or leave the package with a neighbor or at a secure location, depending on the carrier’s policies.

8. Handling and Delivery of Large Items

Our interior doors are often large and heavy. To facilitate safe delivery:

• Specialized Delivery Services: We use carriers equipped to handle bulky items.
• Delivery Assistance: Customers are advised to arrange assistance for unloading and installing large items.
• Delivery Windows: We will provide estimated delivery windows, and you should be available to receive your order during this time.

9. Failed Delivery and Rescheduling

If delivery is unsuccessful due to incorrect address, absence, or other reasons:

• The courier may attempt redelivery or hold the package at a local facility for pickup.
• Additional delivery charges may apply for redelivery attempts, which will be communicated to you.

10. International Shipping and Customs

For international orders:

• You are responsible for any customs duties, taxes, or tariffs imposed by your country.
• Delivery times may be extended due to customs processing.
• We will provide necessary documentation to facilitate customs clearance but cannot control delays caused by customs authorities.

11. Order Modifications and Cancellations

If you wish to modify or cancel your order:

• Contact us immediately at support@marieleap.store or call +1 407 308 4781.
• Orders that have already been shipped cannot be modified or canceled.
• For unshipped orders, we will do our best to accommodate your request.

12. Changes to Shipping and Delivery Policy

Marie Leap reserves the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed.

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13. Contact Us

For questions about shipping, delivery, or assistance with your order, please reach out to our customer support team:

• Phone: +1 407 308 4781
• Email: support@marieleap.store
• Address: 2150 SAVANNAH OAKS LN, APOPKA, FL 32703