Welcome to the Marie Leap Refund and Return Policy page. At Marie Leap, we are committed to providing high-quality products and ensuring your complete satisfaction with every purchase. We understand that sometimes, despite our best efforts, you may need to return an item or request a refund. This comprehensive policy outlines the procedures, conditions, and important information related to returns and refunds for our products, including interior doors such as the 72 in. x 80 in. 1-Lite Mirrored Glass and Solid Core White Finished MDF Interior Closet Bi-fold Door, the 24 in. x 80 in. Solid Core White Wood Interior Closet Bi-Fold Door, and the 36 in. x 80 in. 6 Panel Colonist Primed Textured Molded Composite Hollow Core Closet Bi-Fold Door.

Please read this policy carefully before making a purchase, and contact us if you have any questions or require further assistance. Your satisfaction is our top priority, and we strive to make the return and refund process as smooth and transparent as possible.

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1. General Principles

• All returns and refunds are subject to the conditions outlined in this policy.
• To initiate a return, you must contact our customer support team within the specified time frame after receiving your order.
• Items must be returned in their original condition, unused, and in the original packaging to be eligible for a refund or exchange.
• Refunds will be processed using the same payment method used for the original purchase unless otherwise agreed.

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2. Eligibility for Returns and Refunds

a. Eligible Items:

• Items that are defective, damaged during shipping, or incorrect (wrong model, size, or color).
• Items that do not match the specifications or descriptions provided at the time of sale.
• Unopened and unused products returned within the specified return window.

b. Ineligible Items:

• Customized or special-order products unless they arrive damaged or defective.
• Items that have been used, installed, or altered.
• Items without proof of purchase or receipt.
• Items returned after the expiration of the return window.

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3. Return Period

• Standard Return Window: You may request a return within 30 days from the date of receipt of your order.
• Extended Return Periods: For certain products or during promotional periods, extended return windows may apply. Any such specifics will be communicated at the time of purchase.

4. How to Initiate a Return

To start a return process, please follow these steps:

1. Contact Customer Support:
   Reach out via email at support@marieleap.store or call us at +1 407 308 4781 within 30 days of receipt. Provide your order number, description of the issue, and supporting photos if applicable.

2. Receive Return Authorization:
   Our support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

3. Prepare the Item for Return:
   Pack the product securely in its original packaging, including all accessories, manuals, and tags. Clearly write the RMA number on the outside of the package.

4. Ship the Return:
   Use a trackable shipping method to send the item to the address provided by our support team. You are responsible for return shipping costs unless the return is due to our error or a defective product.

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5. Conditions for Returns

• Items must be returned in original, unused condition.
• All products must be repackaged securely.
• Proof of purchase (receipt or invoice) must accompany the return.
• Returns without proper authorization or outside the designated period will not be accepted.

6. Inspection and Processing

Once we receive your returned item, our quality assurance team will inspect it to confirm it meets the return criteria. This process typically takes 7-10 business days.

• If approved, a refund will be issued to the original payment method.
• If the item is found to be used, damaged, or not in accordance with return conditions, we reserve the right to refuse the refund or request additional information.

7. Refund Policy

• Full Refunds: Issued for items returned in accordance with this policy, including defective or incorrect products.
• Processing Time: Refunds will be processed within 5-7 business days after the inspection and approval.
• Refund Method: Refunds will be made using the same payment method used for the original purchase. If the payment method is no longer available, we will contact you to arrange an alternative.

8. Partial Refunds and Restocking Fees

In certain cases, a partial refund or restocking fee may be applied, such as:

• Items returned missing components or accessories.
• Items damaged due to improper handling or installation.
• Returns made after the allowed return period.

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9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired product.

10. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us immediately within 48 hours of receipt.
• Provide detailed description and photographs of the damage or defect.
• We will arrange for a replacement, repair, or full refund depending on the situation.

11. Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
• We Cover Shipping for Replacements: In the case of defective or damaged items, we will cover the cost of shipping the replacement.

12. Lost or Stolen Packages

We are not responsible for lost or stolen return shipments. We recommend using a trackable shipping service and insurance.

13. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer support team:

• Phone: +1 407 308 4781
• Email: support@marieleap.store
• Address: 2150 SAVANNAH OAKS LN, APOPKA, FL 32703

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14. Miscellaneous

• This Refund and Return Policy is subject to change without notice. The latest version will always be available on this page.
• Our policy complies with applicable consumer protection laws, and nothing in this policy affects your statutory rights.